Cleaner Support

Sign up through our platform, complete your profile with your availability and service area, verify your identity and complete a DBS check, and complete Stripe onboarding to receive payments. Once approved, you'll start receiving job offers. Right-to-work verification is being phased in and becomes mandatory for all Professionals from October 2026.

You'll need proof of identity (passport or driver's licence) and a DBS check. We'll guide you through uploading these securely during registration. Right-to-work documentation will also be required once verification becomes mandatory from October 2026.

Yes, completely free. There are no subscription fees or hidden charges. You only start receiving jobs once your profile is approved.

Earnings depend on the jobs you accept. You'll see the full payment amount before accepting any offer. Cleaners on NextClean typically earn between £60–£120 per job depending on property size and add-ons.

Payments are processed after job completion and verification. Funds are transferred to your bank account within 3–5 business days via Stripe. You can track all earnings in your dashboard.

Yes. Every job offer shows the full earnings amount, property size, location area, date and estimated duration before you decide to accept or decline.

We don't hold your card or bank information — your payouts are handled securely by Stripe. To change your details, log in to your NextClean account and update them through your connected Stripe account.

Jobs are matched to you based on your location, availability and service area. You'll receive offers in your dashboard and can choose which ones to accept.

Jobs are offered on a first-come, first-served basis, so speed is important! You can accept offers from your dashboard, and the first Professional to accept usually secures the job — though for some jobs (like taking over a customer's existing regular clean) the customer needs to confirm the match before it's locked in. You will have 1 hour priority to offers from customers who has favourited you from past cleans

Yes. You have complete control over your availability. Update your calendar to show when you're available, and only accept jobs that work for you.

Please cancel as early as possible through the app. Repeated last-minute cancellations may affect your standing on the platform. Contact support if you have an emergency.

Contact our support team immediately through the app. Document any concerns with photos. Our dispute team will review and resolve fairly for both sides.

Guidance and resources on the platform's quality standards, platform usage, and safety protocols are available. You must complete the onboarding process before accepting your first job.