Customer Support
Everything you need to know about booking with NextClean
Enter your postcode on our homepage to check availability, then follow the booking steps — choose your service, add-ons, date and time. You'll need to create a free account to confirm your booking.
Both. Choose a one-off clean for a single visit, or a regular clean (weekly or fortnightly) for ongoing service at a discounted rate.
We currently operate across Manchester and the surrounding areas including Salford, Trafford, Stockport and Didsbury. We're expanding soon — enter your postcode to check availability.
NextClean is a marketplace connecting customers with independent cleaning professionals. Cleaners choose which offers they would like to accept, so we're unable to manually assign a cleaner to a booking. Your booking will remain available to eligible cleaners. If no cleaner accepts the booking, you'll be notified and receive a full refund.
Pricing is based on the number of bedrooms and bathrooms in your property, plus any add-ons you select. You'll see a full price breakdown before confirming your booking — no surprises.
Payment is collected when you confirm your booking. Funds are held securely in escrow and only released to the cleaner after the job is marked as complete.
Yes. All payments are processed through Stripe, which uses bank-level encryption. Your card details are never stored on our platform.
If the standard of cleaning doesn't meet expectations, raise a dispute through your booking dashboard within 48 hours. We'll review the evidence and resolve it fairly, with a partial or full refund where appropriate.
Yes. Cancel more than 24 hours before your booking for a full refund. Within 24 hours, it's still a full refund if no cleaner has been confirmed yet — but once a cleaner has confirmed, a 50% late-cancellation charge applies. If your cleaner doesn't show up, you'll always receive a full refund.
Every Cleaning Professional completes an identity and DBS check and holds valid public liability insurance before they can accept jobs on the platform. Right-to-work verification is being phased in and becomes mandatory for all Professionals from October 2026.
During booking you'll specify your preferred access method — someone at home, key safe, door code, or keys with a neighbour. This information is only shared with the cleaner after they've accepted your job.