Please read these Cleaner Terms of Service carefully before using the NextClean platform as a Cleaning Professional. By accessing or using our platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the platform. These Terms sit alongside (and do not replace) the NextClean Professional Marketplace Agreement you accept separately during onboarding.
1. About NextClean
NextClean is an online marketplace connecting customers with independent, self-employed Cleaning Professionals. NextClean does not employ Cleaning Professionals and does not itself provide cleaning services. NextClean provides marketplace services including: access to Booking Opportunities; booking and matching technology; account and availability tools; payment collection and administration; customer and Professional communications; marketplace eligibility and verification processes; customer support; dispute administration; and related Platform functionality. For specified booking and payment functions, NextClean acts as a limited disclosed marketplace and collection agent.
2. Definitions
Booking — a customer request for a Cleaning Service made through NextClean. Booking Opportunity — a Booking offered to you through the Platform to accept, decline or ignore. Customer — the person requesting the Cleaning Service. Cleaning Professional / Professional / you / your — the independent self-employed person using NextClean. Cleaning Service — the domestic cleaning service supplied by you directly to the Customer. Cleaning Service Contract — the separate contract between you and the Customer for an accepted and confirmed Booking. Marketplace Fee — the amount retained by NextClean from the relevant Booking in return for Marketplace Services. Professional Payment — the amount payable to you for the relevant Booking after the applicable Marketplace Fee and other agreed adjustments. Platform — the NextClean website, application and associated services.
3. Independent business status
3.1 You use NextClean as an independent self-employed Cleaning Professional carrying on your own business. 3.2 Nothing in these Terms creates an employment relationship, worker relationship, partnership or general agency relationship between you and NextClean. 3.3 The legal status of any relationship depends on how it operates in practice as well as the wording of these Terms. 3.4 You are responsible for your own tax affairs; National Insurance where applicable; business expenses; insurance; equipment except where a Customer or Booking provides otherwise; and compliance with legal obligations applicable to your business. 3.5 NextClean does not guarantee any minimum level of work, earnings or Booking Opportunities.
4. No obligation to accept work
4.1 You are free to decide whether to accept any Booking Opportunity. 4.2 You may accept, decline or ignore an unaccepted Booking Opportunity. 4.3 There is no minimum acceptance rate; no minimum number of Bookings you must complete; no obligation to make yourself available; and no penalty merely for declining or ignoring an unaccepted Booking Opportunity. 4.4 You decide when you make yourself available through the Platform.
5. Non-exclusivity
You are free to provide cleaning services to your own customers; use competing marketplaces; work for other businesses; carry on another occupation or business; and decide how much work you wish to undertake through NextClean. NextClean does not require exclusivity.
6. Availability and service area
You control your own availability through the Platform. You may select or amend, where Platform functionality allows: working days and times; service area; travel radius; pet preferences; Booking preferences; and other marketplace preferences. NextClean may use those preferences when determining which Booking Opportunities are shown to you.
7. Booking Opportunities
7.1 NextClean may offer you Booking Opportunities that appear compatible with your location, availability and marketplace eligibility. 7.2 Before accepting a Booking, you will be shown relevant information available through the Platform, including where applicable: date; arrival window; location; estimated duration; Cleaning Service type; relevant add-ons; Customer notes; pet information; and your expected Professional Payment. 7.3 You are responsible for reviewing the Booking information before accepting. 7.4 You remain free to decline the Booking if it is not suitable for you.
8. Formation of the Cleaning Service Contract
8.1 The Cleaning Service is supplied by you directly to the Customer. 8.2 Your acceptance of a Booking may indicate your willingness to perform the Cleaning Service. 8.3 Where the Platform requires Customer confirmation of the matched Professional, a Cleaning Service Contract forms only when the Customer confirms you through the Platform. 8.4 Until that confirmation occurs, your acceptance may remain provisional. 8.5 Once the Cleaning Service Contract forms, you are responsible for fulfilling the Cleaning Service in accordance with the Booking, the customer-facing Cleaning Service provisions incorporated into the NextClean Customer Terms of Service, and applicable law. 8.6 NextClean is not the supplier of the Cleaning Service.
9. Your responsibility for the Cleaning Service
You are responsible for performing each Cleaning Service you contract to provide. You must exercise reasonable care and skill; act lawfully and professionally; comply with the agreed Booking scope; observe reasonable property and safety requirements; treat Customers and their property appropriately; and comply with applicable consumer law. You control the manner in which you perform the Cleaning Service, subject to the agreed service scope; Customer instructions forming part of the Booking; applicable law; health and safety requirements; and reasonable Platform evidence requirements. NextClean does not prescribe your cleaning technique or continuously supervise how you perform the work.
10. Release and re-matching
10.1 If you have accepted a Booking but can no longer fulfil it, you may use the Platform's voluntary Booking-release function only where the Cleaning Service is more than 48 hours away. 10.2 Releasing a Booking is not a right to appoint a substitute. 10.3 You do not select, appoint, instruct or pay a replacement Professional. 10.4 If you release a Booking: your Cleaning Service arrangement for that Booking ends in accordance with the applicable terms; NextClean may re-offer the Booking to other eligible Professionals; another Professional may accept provisionally; and the Customer may be asked to approve the proposed replacement. 10.5 A new Cleaning Service Contract with another Professional forms only when the Customer confirms that Professional where confirmation is required.
11. Bookings within 48 hours
11.1 Once a Booking is within 48 hours of the scheduled Cleaning Service, you cannot use the voluntary Booking-release function. 11.2 You are expected to fulfil a Booking you have voluntarily accepted and contracted to provide. 11.3 If an exceptional circumstance prevents attendance, you should notify NextClean as soon as reasonably possible. 11.4 Failure to attend an accepted Booking without reasonable explanation may affect your continued marketplace eligibility. 11.5 This provision does not create an obligation to accept future Booking Opportunities.
12. No-shows and reliability
NextClean may consider your conduct in relation to Bookings you have voluntarily accepted when determining marketplace eligibility. Relevant matters may include: failure to attend; repeated late release attempts; material failure to complete accepted Bookings; serious Customer complaints; fraud or dishonesty; safety incidents; and repeated breaches of these Terms. Declining or ignoring an unaccepted Booking Opportunity will not negatively affect your reliability standing. Marketplace eligibility decisions are not an employee disciplinary process.
13. Recurring Bookings
Where you accept a recurring arrangement, you may commit to the scheduled series shown through the Platform. Each scheduled Cleaning Service remains subject to applicable Booking and release rules. If you can no longer continue a future recurring Booking, you must use the applicable release process where available.
14. Pricing
14.1 NextClean may determine or recommend the price displayed to Customers through the Platform. 14.2 Before you accept a Booking Opportunity, you will be shown the Professional Payment available to you. 14.3 You remain free to decline any Booking Opportunity if the amount offered is not acceptable to you. 14.4 Accepting a Booking confirms your agreement to the Professional Payment shown for that Booking, subject to approved adjustments.
15. Marketplace Fee
NextClean charges a Marketplace Fee for providing the Marketplace Services. The applicable Professional Payment and Marketplace Fee will be determined in accordance with the Platform pricing applicable to the Booking. The current commercial structure may generally result in NextClean retaining approximately 20% of the relevant Booking value, but the amount applicable to a particular Booking will be reflected in the Platform or applicable payment information.
16. Customer payments
Customers pay through the Platform. NextClean may collect payment on your behalf in its capacity as a limited collection agent. Payment by the Customer to NextClean in that capacity is treated as payment towards the relevant Cleaning Service obligation to the extent specified in the applicable arrangements. You should not require Customers to pay you separately for a Booking where payment is intended to be processed through NextClean.
17. Professional Payments
NextClean will administer your Professional Payment through the Platform and applicable payment provider. Payment may be adjusted where permitted under the Booking terms, including for: approved additional time; refunds; cancellation compensation; chargebacks; payment reversals; dispute outcomes; or another adjustment properly applicable to the Booking. Payment timing may depend on Stripe or another applicable payment provider.
18. Customer late cancellations
Where a Customer cancels within the applicable late-cancellation period after you have been confirmed for a Booking, a 50% late-cancellation charge applies to the Customer and you may be entitled to cancellation compensation. Of that charge, 40% of the original Booking Price is payable to you and 10% is retained by NextClean. Where the underlying loss has been materially reduced or avoided, including because replacement work is obtained, the amount may be adjusted where reasonably appropriate.
19. Additional time
If you reasonably believe additional time is required to complete requested work, you may submit an additional-time request through the Platform. You must not charge the Customer additional amounts without their approval through the applicable Platform process. If the Customer declines, you are required only to perform the Cleaning Service within the time already booked.
20. Self-employment and tax information
You are responsible for understanding and meeting your own tax obligations. NextClean may request tax-related information where reasonably required by law or for lawful marketplace administration. Where required, this may include information such as tax identification information; VAT status; UTR information; or other information required under applicable tax reporting rules. NextClean will not require a particular tax identifier where there is no lawful or operational reason to collect it.
21. Right to work
You must have the legal right to undertake the Cleaning Services offered through NextClean. NextClean may require you to complete right-to-work verification using a method permitted by applicable law. Where verification expires or cannot be confirmed, NextClean may prevent new Booking Opportunities from being offered until eligibility is restored.
22. Identity verification
You must provide accurate identity information and complete applicable identity verification. NextClean may use third-party verification providers. You must not create an account using another person's identity; allow another person to perform a Booking through your account; or provide false or misleading verification information.
23. DBS requirements
NextClean may require a Basic DBS check as a marketplace trust and safety condition. This is a NextClean marketplace policy and should not be understood as a statement that a Basic DBS check is legally required for every domestic cleaner. You must meet NextClean's current published DBS eligibility requirements before receiving Booking Opportunities where that policy applies.
24. Insurance
You must maintain the Public Liability insurance required by NextClean's current marketplace eligibility requirements unless the relevant Booking is expressly covered by a NextClean-arranged marketplace or umbrella insurance programme. You must provide accurate insurance information when requested. If required cover expires or cannot be verified, you may stop receiving new Booking Opportunities until valid cover is confirmed. Any NextClean-arranged insurance is subject to its own policy terms, limits, conditions and exclusions.
25. Customer-provided products and equipment
Unless a Booking expressly includes an add-on under which you provide products or equipment, the Customer normally provides the cleaning products and equipment required for the Cleaning Service. You should notify the Customer or NextClean where the available products or equipment make the Cleaning Service unsafe or materially impractical.
26. Safety
You are not required to carry out work that you reasonably believe is unsafe or unlawful. You may refuse to begin or may stop a Cleaning Service where circumstances include a serious health or safety risk; undisclosed dangerous conditions; threatening or abusive behaviour; materially misrepresented work; unlawful activity; or another reasonable safety concern. Where possible, notify NextClean promptly through the Platform.
27. Pets
You may indicate through the Platform whether you are willing to receive Booking Opportunities involving pets. If you choose not to accept such Bookings, this may reduce the number of Booking Opportunities available to you. That is a consequence of your preference and not a penalty.
28. Booking evidence
NextClean may require reasonable evidence connected with an accepted Booking, including: job start confirmation; completion confirmation; before-and-after photographs; evidence of add-ons; Booking questionnaires; and location information associated with attendance. This information is used for purposes including confirming Booking performance; customer support; dispute resolution; fraud prevention; safety; and marketplace quality assurance. Evidence requirements do not give NextClean a general right to continuously supervise your activities outside individual Bookings.
29. Location information
The Platform may record location information associated with job start, attendance or completion. NextClean does not use this provision to claim a right to continuously track you when you are not performing or attending a Booking. Further information is contained in the Privacy Policy.
30. Customers and communications
You may communicate with Customers using Platform functionality provided for Booking-related purposes. You must use Customer information only for lawful purposes connected with the relevant Booking or another purpose for which you have a lawful basis. You must not misuse Customer contact details, access information or personal data.
31. Customer property and damage
You are responsible for taking reasonable care of Customer property while providing the Cleaning Service. If damage occurs or is alleged: report it promptly where appropriate; cooperate reasonably with NextClean's dispute process; provide relevant evidence; and notify your insurer where required under your policy. Your legal responsibility for damage depends on the circumstances and applicable law.
32. Complaints and disputes
NextClean may facilitate disputes between you and a Customer. You may be asked to provide photographs; Booking evidence; communications; your account of events; and other information reasonably relevant to the issue. NextClean may administer refunds or payment adjustments where permitted under these Terms, the Customer terms, applicable payment arrangements and law. NextClean's dispute-resolution process does not prevent you or the Customer from independently exercising legal rights.
33. Serious allegations
Where a serious allegation involves matters such as theft; violence; fraud; serious property damage; harassment; or significant safety concerns, NextClean may temporarily restrict your marketplace access while the matter is reasonably investigated. NextClean may cooperate with law enforcement, insurers or other authorities where required or appropriate. A marketplace restriction is not an employment disciplinary sanction.
34. Ratings and reviews
Customers may be able to rate or review completed Cleaning Services. NextClean may use legitimate ratings, completion history and Booking reliability when operating marketplace trust and matching systems. NextClean may remove reviews that are fraudulent, unlawful, abusive or otherwise breach applicable Platform rules.
35. Favourite and blocked Customers
Customers may be able to mark you as a favourite or prevent future matching with you. You may also be able to prevent future matching with a Customer. These features relate to future marketplace matching only.
36. No circumvention or misuse
You must not use NextClean primarily to obtain Customer information for the purpose of deliberately avoiding Marketplace Fees properly payable on an existing Booking arranged through the Platform. This does not prevent you from operating your own independent cleaning business; maintaining your own Customers; obtaining work elsewhere; using competing marketplaces; or independently contracting outside NextClean where doing so does not involve misuse of NextClean's Platform or an existing NextClean Booking.
37. Platform conduct
You must not provide false information; misuse another person's account; compromise Platform security; manipulate reviews or evidence; misuse Customer data; engage in fraud; harass or threaten Customers or other users; knowingly make false claims; or use NextClean unlawfully. NextClean may restrict access where reasonably necessary to protect users, comply with law or maintain marketplace integrity.
38. Marketplace eligibility
Your continued ability to receive Booking Opportunities depends on meeting NextClean's applicable marketplace eligibility requirements. Eligibility may be restricted where: identity cannot be verified; right to work cannot be confirmed; required DBS eligibility is not satisfied; required insurance has expired; serious fraud or safety concerns; repeated failure to fulfil voluntarily accepted Booking commitments; or material breach of these Terms. Restrictions on marketplace eligibility do not create an employment disciplinary process.
39. Suspension and termination
You may stop using the Platform at any time, subject to obligations relating to existing Bookings. NextClean may suspend or terminate your access where reasonably justified, including for serious or repeated breaches of these Terms, unlawful activity, fraud, safety concerns or failure to meet applicable marketplace eligibility requirements. Where practical and appropriate, NextClean may inform you of the reason for a restriction. Termination does not remove rights or obligations already accrued in relation to completed or existing Bookings.
40. Platform availability
NextClean does not guarantee uninterrupted access to the Platform or any particular volume of Booking Opportunities. NextClean may maintain, update or modify Platform functionality from time to time. Nothing in these Terms guarantees that any particular feature, Customer, Booking volume or level of earnings will remain available.
41. Intellectual property
NextClean's name, branding, software, Platform and related content are owned by or licensed to NextClean. Your access to the Platform is limited to use in connection with your independent business and the Marketplace Services. You must not copy, interfere with or commercially exploit NextClean's software or branding without permission or another lawful basis.
42. Data protection
NextClean processes Professional personal information for purposes including account administration; identity and marketplace eligibility; right-to-work checks; DBS eligibility; insurance verification; Booking matching; payments; safety; disputes; and legal compliance. Further information is contained in the NextClean Privacy Policy and any relevant specialist privacy notices. You must also handle Customer personal information lawfully.
43. Changes to these Terms
NextClean may update these Terms where reasonably necessary because of matters including legal or regulatory changes; changes to marketplace functionality; payment or insurance arrangements; safety requirements; or changes to the marketplace model. Material changes will apply prospectively. Where acceptance of updated Terms is required, NextClean may require you to accept the new version before receiving further Booking Opportunities. NextClean maintains an auditable record of the version accepted by you.
44. Liability
Each party remains responsible for its own acts and obligations under the relevant contractual relationship. You remain responsible for the Cleaning Services you supply directly to Customers. NextClean remains responsible for its own Marketplace Services and acts or omissions where applicable. Nothing in these Terms excludes liability where exclusion would be unlawful.
45. Governing law
These Terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction subject to any mandatory legal rule providing otherwise.
46. Contact and legal information
NextClean — trading name of Alexania Soares Ferreira da Rocha, sole trader. Email: hello@next-clean.co.uk · Website: www.next-clean.co.uk · Business address: 7 Woden Street, Downtown Manchester, Apt 228, Salford, M5 4YD, United Kingdom · ICO Registration: ZC136151
47. Acceptance
By accepting these Terms electronically, you confirm that: you have read and understood them; you understand that you use NextClean as an independent self-employed Professional; you are not required to accept Booking Opportunities; Cleaning Services are supplied directly by you to Customers; NextClean provides Marketplace Services and acts only as a limited agent for specified booking and payment functions; and you agree to comply with the marketplace eligibility requirements applicable to your account. NextClean may record acceptance information including your account ID; Terms version; acceptance date and time; IP address or audit reference; user-agent/device information; and other reasonable evidence of acceptance.
This document does not constitute legal advice. For specific legal matters, consult a qualified UK solicitor.
NextClean | next-clean.co.uk | 12 August 2026
