Privacy Policy

1. Who we are

NextClean is an online marketplace connecting customers seeking domestic cleaning services with independent, self-employed Cleaning Professionals. NextClean operates the marketplace, including booking, matching, payment administration, account management, support, verification, trust and safety, dispute handling and related Platform functions. The Cleaning Service itself is supplied directly by the independent Cleaning Professional under a separate Cleaning Service Contract with the Customer. For personal information where NextClean determines why and how it is processed, NextClean is the data controller. Our legal operator and contact information is provided in section 16.

2. Who this Policy applies to

This Policy applies to personal information relating to: Customers; Cleaning Professionals; applicants seeking to join the marketplace; users of our website or Platform; people communicating with NextClean; individuals involved in complaints, disputes or safety matters; and other individuals whose information is lawfully provided to NextClean in connection with the marketplace.

3. Personal information we collect

The information we collect depends on how you use NextClean.

3.1 Customer information. We may collect: full name; email address; telephone number; account information; profile photograph where provided; property and service addresses; Booking details; property size and cleaning requirements; access instructions; pet information; Customer notes; saved preferences; favourite or blocked Professional information; recurring Booking preferences; communications and messages; ratings and reviews; complaints and dispute information; photographs or other evidence submitted in connection with a Booking; payment and transaction information; refund and cancellation records; and customer account and marketplace activity. Payment-card information is processed by our payment provider; NextClean does not ordinarily store full card details.

3.2 Cleaning Professional information. We may collect: legal name; date of birth; residential or business address; email address; telephone number; public profile photograph; account information; availability; service area and travel preferences; pet and Booking preferences; Professional profile information; Booking history; acceptance, completion, release and no-show records; ratings and reviews; Professional Payment and transaction information; bank or payout information processed through our payment provider; insurance information; identity-verification information; right-to-work information; DBS and marketplace eligibility information; tax or business information where required; Booking communications; job evidence; before-and-after photographs; attendance and location evidence connected with Bookings; complaint and dispute information; fraud, safety or marketplace eligibility records; and records of agreements and Terms accepted through the Platform.

3.3 Identity-verification information. To verify the identity of Cleaning Professionals, NextClean may collect or receive information such as: legal name; date of birth; identity-document type; document reference or verification result; photograph or facial-verification result where required by the verification process; verification status; verification date; and information indicating whether verification was successful. Where possible, we aim to retain verification results or references rather than keeping copies of identity documents for longer than necessary. Identity verification may be performed by a third-party provider.

3.4 Right-to-work information. Where NextClean is required or entitled to verify a Professional's right to work, we may process information including: identity information; nationality where relevant to the lawful verification method; right-to-work status; permitted verification method; share-code information where applicable; Home Office verification results; document or digital-verification evidence; date of verification; expiry date or follow-up date where applicable; and evidence that the required check was completed. The exact information collected depends on the legally permitted verification method applicable to the Professional.

3.5 DBS and criminal-offence information. NextClean may require Cleaning Professionals to meet a Basic DBS eligibility policy as a marketplace trust and safety requirement. Information relating to criminal convictions or offences receives additional protection under data protection law. Where applicable, NextClean may process: DBS check type; certificate date; certificate reference; verification date; eligibility outcome; status under NextClean's DBS policy; and limited information reasonably necessary to make an eligibility decision. We aim to minimise the criminal-offence information retained and avoid retaining full DBS certificates longer than reasonably necessary. Criminal-offence information is handled subject to the additional requirements of UK GDPR and the Data Protection Act 2018.

3.6 Insurance information. Where Professionals are required to hold Public Liability or other insurance, we may collect: insurer name; policy number; covered activity; level of cover; start and expiry dates; insurance certificate; and verification status.

3.7 Booking evidence. For trust, safety, payment administration and dispute purposes, we may collect: before-and-after photographs; completion evidence; add-on evidence; check-in and check-out records; Booking timestamps; location evidence associated with attendance; Customer and Professional messages; extra-time requests and approvals; and other evidence connected with the performance of a Booking. Location evidence is used in connection with individual Bookings and is not intended to provide continuous monitoring of Professionals outside those purposes.

3.8 Information collected automatically. When you use the Platform or website, we may collect: IP address; device information; browser and operating-system information; session and authentication information; pages or features used; timestamps; technical logs; security information; cookie and analytics information; and Platform performance information.

4. Where we obtain personal information

We may obtain information directly from you; from another party to a Booking; through your use of the Platform; from payment providers; from identity-verification providers; through legally permitted right-to-work verification systems; from insurance documents or insurers; from DBS information provided or lawfully verified; from fraud or security tools; from service providers supporting the Platform; from law enforcement or regulators where lawful; or from another source where permitted by law. Where we obtain personal information from someone other than you, we will provide privacy information where required by law.

5. Why we use personal information and our lawful bases

We only process personal information where we have an appropriate lawful basis.

5.1 Contract. To create and manage accounts; process and administer Bookings; operate the matching process; collect and administer payments; communicate about Bookings; administer recurring Bookings; process approved additional time; provide customer and Professional support; and provide other Marketplace Services requested through the Platform.

5.2 Legal obligation. To comply with legal obligations, including right-to-work requirements where applicable; tax and accounting obligations; legal record-keeping; regulatory requirements; responding to lawful authority requests; and other statutory obligations applicable to NextClean.

5.3 Legitimate interests (provided not overridden by your rights and freedoms), including: operating a safe and reliable marketplace; verifying marketplace eligibility; preventing fraud and abuse; protecting Customers and Professionals; investigating disputes; investigating damage or safety incidents; improving matching and Platform functionality; protecting our legal rights; defending or pursuing legal claims; maintaining information security; preventing misuse of NextClean; ensuring Professionals meet applicable marketplace requirements; and analysing how the Platform is used. Where we rely on legitimate interests, we assess whether the processing is necessary and balanced against the individual's rights.

5.4 Consent (where required), including for certain marketing communications; non-essential cookies and similar technologies; and other processing where consent is the appropriate legal basis. Where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect processing already lawfully carried out before consent was withdrawn.

5.5 Legal claims and other lawful conditions. Where permitted by law, we may process information where necessary for the establishment, exercise or defence of legal claims or another lawful purpose recognised by UK data protection legislation.

6. Criminal-offence data

Criminal-offence information is subject to additional legal safeguards. Where NextClean processes DBS or other criminal-offence information, we will: identify an Article 6 lawful basis; identify an appropriate condition under the Data Protection Act 2018 where required; process only information reasonably necessary for the relevant trust, safety or eligibility purpose; maintain appropriate documentation; apply retention and deletion controls; and maintain an Appropriate Policy Document where required by law. DBS eligibility is a NextClean marketplace policy and should not be interpreted as a statement that a DBS check is legally mandatory for every domestic cleaner.

7. Matching and marketplace decisions

NextClean uses information such as location; availability; service area; Booking requirements; pet preferences; favourite or blocked relationships; marketplace eligibility; and other relevant Booking criteria to determine which Booking Opportunities may be shown to Cleaning Professionals. NextClean may also use marketplace information to support trust, safety and eligibility decisions. We do not intend to make solely automated decisions producing legal or similarly significant effects on individuals unless we have an appropriate lawful basis and comply with applicable legal safeguards. Where human review is part of an eligibility, dispute or serious-account decision, we may consider relevant Platform evidence and information from the parties involved.

8. How we share personal information

We only share information where reasonably necessary for the purposes described in this Policy or otherwise permitted by law.

8.1 Customers and Professionals. To facilitate a Booking, we may share relevant information between the Customer and Professional. Information about the Professional may include: first name; profile photograph; rating; Professional profile; relevant marketplace eligibility indicators; and other information reasonably required for the Customer to review or confirm the Professional. Information about the Customer or Booking may include: first name; Booking area or address where appropriate; Cleaning Service requirements; Customer notes; property information; pet information; access information; and other information reasonably necessary to consider or perform the Booking. We aim not to disclose more personal information than is reasonably necessary.

8.2 Payment providers. We use payment providers such as Stripe to process Customer payments; Professional payouts; refunds; payment verification; and related payment functions. Payment providers may process information under their own legal responsibilities and privacy terms.

8.3 Authentication and technology providers. We may use providers supporting authentication; database infrastructure; hosting; communications; email; analytics; security; identity verification; fraud detection; and Platform operation. Current providers may include services such as Stripe; Clerk; Convex; Vercel; transactional email providers; identity-verification providers; and other infrastructure or compliance providers. Some providers process information on our instructions, while others may act as independent or separate controllers for particular processing. Their role depends on the service concerned.

8.4 Verification and compliance providers. We may share information with providers involved in identity verification; right-to-work verification; DBS-related verification; insurance verification; or other marketplace eligibility processes. Only information reasonably required for the relevant verification should be shared.

8.5 Insurers and professional advisers. Where appropriate, we may share information with insurers; insurance brokers; solicitors; accountants; auditors; claims handlers; or other professional advisers for purposes including claims, disputes, legal compliance and the protection of legal rights.

8.6 Authorities and law enforcement. We may disclose information to police; courts; regulators; HMRC; the Home Office; the ICO; or other public authorities where required by law or where lawful and necessary for purposes such as preventing or detecting unlawful activity, protecting individuals or dealing with legal claims.

8.7 Business transfers. If all or part of NextClean is sold, transferred, reorganised or incorporated into another entity, personal information may be transferred as part of that transaction where lawful. Appropriate information will be provided where required.

9. Data retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for any applicable legal, regulatory, tax, accounting, insurance or claims requirements. Retention periods vary according to the type of information. When deciding how long information should be retained, we consider: the purpose for which it is used; legal or regulatory retention obligations; limitation periods for potential claims; fraud and safety requirements; insurance requirements; whether an account remains active; whether a Booking or dispute remains unresolved; and the sensitivity of the information. Booking and transaction records may be retained for the period reasonably necessary for accounting, tax, contractual, dispute and legal-record purposes. Account information is generally retained while the account remains active and for an appropriate period afterwards where necessary for legal, safety, fraud or administrative purposes. Identity, insurance, RTW and other verification information is retained only for as long as necessary for the relevant verification purpose and applicable legal obligations. Where NextClean is legally required to retain evidence of a right-to-work check, we retain that evidence for the period prescribed by applicable Home Office rules. We aim to retain only the minimum DBS information reasonably necessary and not retain full certificates or detailed criminal-offence information longer than necessary for verification, eligibility, legal or dispute purposes. Booking photographs and location evidence are retained for an appropriate period having regard to dispute, fraud, safety, insurance and legal-claims requirements. Dispute and safety records may be retained for an appropriate period following resolution where needed for legal claims, insurance, marketplace safety or fraud prevention. Marketing preference and consent records may be retained while relevant and for an appropriate period afterwards to demonstrate compliance. When information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate.

10. International transfers

Some technology and service providers may process personal information outside the United Kingdom. Where personal information is transferred internationally, we will use an appropriate lawful transfer mechanism where required. Depending on the destination and provider, this may include UK adequacy regulations; the UK International Data Transfer Agreement; the UK Addendum to approved Standard Contractual Clauses; or another legally recognised safeguard.

11. Security

NextClean takes appropriate technical and organisational measures designed to protect personal information against unauthorised access; accidental loss; unlawful disclosure; alteration; destruction; and misuse. Measures may include encrypted communications; managed cloud infrastructure; authentication controls; role-based access; payment processing through established payment providers; security logging; access restrictions; backup and recovery processes; and security reviews appropriate to the nature and scale of the Platform. No electronic system can be guaranteed completely secure. Where a personal-data breach occurs, NextClean will assess it and notify the ICO and/or affected individuals where notification is required by applicable law.

12. Cookies, analytics and advertising

NextClean uses cookies and similar technologies. Strictly necessary technologies may be used without consent where necessary for purposes such as login and authentication; security; fraud prevention; Platform functionality; and saving essential preferences. Analytics technologies may be used to understand how users interact with the website and Platform; where consent is legally required, analytics technologies will not be activated until consent has been obtained. NextClean may use advertising technologies such as Meta or Google advertising tools to measure advertising performance; understand campaign effectiveness; and support relevant advertising or retargeting. Where required by PECR or data protection law, these technologies will only be used after valid consent. You can manage non-essential cookie preferences through the Platform's cookie settings.

13. Marketing

We may send marketing communications where we are legally permitted to do so. Where consent is required, marketing will only be sent after you have opted in. You can stop receiving marketing communications at any time by using the unsubscribe facility; changing available account preferences; or contacting us. Service messages relating to your account, Bookings, payments, safety or legal matters are not marketing communications and may still be sent where necessary.

14. Your rights

Depending on the circumstances, you may have rights including: access — to obtain information about and copies of your personal data; rectification — to correct inaccurate or incomplete information; erasure — to request deletion where the legal requirements are met; restriction — to ask us to restrict certain processing; data portability — to receive certain information in a structured, commonly used and machine-readable format; objection — to object to certain processing, including processing based on legitimate interests; withdrawal of consent — where consent is the lawful basis; rights relating to automated decision-making — where applicable; and complaint — to raise concerns with the ICO. These rights are not absolute and may be subject to exemptions or legal obligations requiring us to retain or continue processing certain information. To exercise a right, contact hello@next-clean.co.uk. We may need to confirm your identity before responding, and will respond within the period required by applicable data protection law.

15. Complaints to the ICO

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office (ICO). Information about making a complaint is available through the ICO website.

16. Legal information and contact details

NextClean — trading name of Alexania Soares Ferreira da Rocha, sole trader. Email: hello@next-clean.co.uk · Website: www.next-clean.co.uk · Business address: 7 Woden Street, Downtown Manchester, Apt 228, Salford, M5 4YD, United Kingdom · ICO Registration: ZC136151

17. Children

NextClean's marketplace is intended for users aged 18 or over. We do not knowingly allow people under 18 to create Customer or Professional accounts. If we become aware that personal information has been collected from a child contrary to our requirements, we will take appropriate steps.

18. Changes to this Privacy Policy

We may update this Privacy Policy where necessary because of changes to the Platform; changes to the way personal information is used; new service providers; legal or regulatory changes; or changes to marketplace verification, safety or compliance processes. The current version and effective date will be displayed on this page. Where a change materially affects how we use personal information, we will provide appropriate notice where required.

19. Related documents

This Privacy Policy should be read alongside the applicable Customer Terms of Service, for Customers, and Cleaner Terms of Service, for Cleaning Professionals. Those contractual documents govern use of the marketplace. This Privacy Policy explains how NextClean handles personal information and does not itself create or replace the contractual relationships between NextClean, Customers and Cleaning Professionals.